Frequently Asked Questions
Understanding Our Terms and Conditions
faq
SHIPPING
How much is shipping and how long will it take?
We offer free shipping on prepaid orders. Orders are typically processed within 24-48 hours and delivered within 4-6 business days, depending on your location.
How long will it take to get my package?
Once shipped, orders are delivered within 4-6 business days. You will receive a tracking link via email and SMS once your order is dispatched.
For more details, please visit our Shipping Policy.
PAYMENT
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Cash on Delivery (COD) – ₹99 additional charge
Do you offer discounts or promotions?
Yes, we offer a 10% discount on prepaid orders with code PREPAID10. First-time customers also get a ₹100 discount on their first purchase by subscribing to our newsletter.
You can explore more offers on the Product Page and Home Page Announcement Bar.
Order & Retunrs
Can I modify or cancel my order?
- Orders can only be modified or canceled within 6 hours of placing them. After that, the order is processed for shipping.
- We will confirm your order via call and WhatsApp message before dispatching.
What is your return/exchange policy?
We offer a hassle-free 7-day exchange policy for damaged or defective products. We do not offer returns, but exchanges can be made for a different size or product.
For more details, please visit our Return & Refund Policy.
How do I initiate an exchange?
To request an exchange, email us at info.yelltitli@gmail.com with your order number, reason for exchange, and product images (if damaged or incorrect item received).
Who bears the return shipping cost?
If the exchange is due to a damaged or incorrect product, we will arrange a free pickup. For size exchanges, the customer needs to ship the item back to us.
Ordering from Yelltitli
How do I place an order?
You can place an order by browsing our website, adding products to your cart, and completing the checkout process with your preferred payment method.
What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, contact us immediately at info.yelltitli@gmail.com or call+91 70483 37747for assistance.
